At Kelways, we are confident that the products we supply are of a high standard and quality. All our plants are guaranteed for 1 year from the date of delivery. We pride ourselves in selecting the best plants available and will never knowingly send anything of substandard quality.
If for any reason you are unhappy with your puchase, please contact us on 01458 250521 or via email at firstname.lastname@example.org and we will do all we can to rectify the situation. If we require any plants to be returned to us where we agree that the reason for return is our fault, we will arrange for our couriers to collect them from you at our expense. For instances where the customer may have changed their mind or made a mistake in their order, please just contact us and we will do all we can to help. Please do bear in mind, however, that plants by their very nature, are perishable goods, and as such will need certain care in handling and any returns would need to be processed in a timely manner.
Occasionally, some plants may not be available right away, and similarly, we may, at our discretion, not send certain plants if we feel they are not of a suitable standard or quality. In these instances, there may be a slight delay in sending your order, but we will always endeavour to contact you if we believe there may be a delay in dispatch.
We aim to get all orders sent within 5-7 working days. Certain exceptions do apply, for instance, when plants are ordered in advance of their availablity period (i.e. bare root peonies or bulbs). For any product where this applies, you will be shown the month for when these products will be delivered on both the product screen and in your basket.
None of the above affect your statutory rights as a consumer.