See what our customers have to say about us and the plants they have ordered.

26th November 2021 - 'Excellent Customer Service'

Thank You very much for your speedy reply, your customer service is excellent! I was very undecided between buying from you or from another nursery. They were offering 30% off all peonies, but I chose Kelways, and I'm glad that I did. 

20th October 2018 - 'superb customer service'

' Many thanks, the plants arrived safely yesterday. They look lovely specimens and I shall get them in the ground today. Thank You for the superb customer service. I am actually a HR consultant and do lots of work with clients on ''customer relations''. This example will join many others in the ' goes beyond the customers expectation ' box!. 

9th September 2018 - 'The Peonies you have sent me over the years are thriving!'

" Just to let you know that my plants arrived yesterday, safe and sound. I unpacked them very carefully and they are all in perfect condition. As soon as the wind dies down a bit, i will get them into the ground, and they will be cherished. ( The Peonies you have sent me over the years are thriving! ) Thank You once again. 

20th April 2016 - 'Evelyn' rose'

"I just wanted to let you know that I collected the 'Evelyn' rose this morning from your nursery. I was thrilled to find this rose as I wanted to give it to a close friend. I was especially pleased that you had the rose, as I was unable to get it direct from the breeder. I would also like to say thank you to a colleague who found the rose for me and also took the time and trouble to gift wrap it. I was delighted with the customer service I received, and shall certainly be returning to Kelways and recommending you to my friends and family.


20th May 2015 - 'thank you and your team for such a lovely day'

"Just a note to thank you and your team for such a lovely day yesterday. Ian and I did come to visit your lovely stands but on one your team were busy with customers and the other was having photos etc so thought it best to email you. We had a lovely day and we had a lovely evening at the hotel too. We went to the Mango Tree around the corner for dinner which was lovely. I do hope you all have a successful show and thank you again for choosing us as winners." - (Mrs H)


7th May 2015 - 'Jane Philips'

"Jane Philips has arrived safely. All planted up; lovely plants as always. Many thanks." - (Mrs G)

7th May 2015 - 'Many thanks'

"Just to say, received 3 very healthy specimens this morning, Many thanks." - (Mr H)

2nd May 2015 - 'The most glorious parcels I have ever unwrapped'

"Thank you. The most glorious parcels I have ever unwrapped. I am so happy to have these wonderful plants back in my life. Thank you for the skill and the care that you have put into them. With best wishes" - (Ms S)

7th May 2015 - 'Always best to ask the experts'

"Thank you for the info. Always best to ask the experts. They arrived this morning and look lovely. Very pleased with them." - (Mrs B)

30th April 2015 - 'THANK YOU very much...so happy'

"I have received this order. THANK YOU very much...so happy." - (Nicky)

29th April 2015 - 'honeysuckle scensation'

"I have just had my honeysuckle scensation delivered and I was delighted with it. It is such a healthy specimen and so well packed. Thank you so much." - (Ms W)

28th April 2015 - 'Very pleased, well packaged'

"Received some irises today from you. Very pleased, well packaged etc. I'm now thinking of ordering some of your dwarf bearded irises." - (Mr R)

28th April 2015 - 'Perfect irises'

"Just received my iris order package. Perfect irises, wonderful. Can't wait to put them in. Would certainly order from you again." - (Mrs C)

22nd April 2015 - 'Delighted with the quality and the packaging they were in'

"I have received my plants and am delighted with the quality and the packaging they were in. They are well worth the money and I shall be ordering more plants from you. Thank you very much." - (Ms K)

27th February 2015 - 'Great plant'

"Great plant. Many thanks." (Ms C)